Shipping & Returns

Q: Warranties

All of the products sold by www.wjpeonline.com, regardless of the manufacturer, are designed for Racing and Performance applications. Many of our manufacturers offer NO WARRANTY on their products, either stated or implied, due to the unusual stresses placed on the parts and because we have no control over how they are installed and used. Many of these products are designed for off-road use only, and are not legal for use on public highways. If you have a question about the warranty on a specific product, please e-mail wayne@wjpeonline.com or call us at 203-730-0359. Buyer assumes all risk and liability associated with these products.

Q: Shipping

Shipping and Insurance are additional on each item unless otherwise specified. Next Day Air, Second Day Air, and Three Day Air delivery are available upon request for an additional charge, Please call or e-mail us if you have any questions regarding shipping charges on a specific product.

Q: Returns

We cannot accept returns on parts that have been used or installed. No returns will be accepted after 30 days. Prior authorization must be given before any return can be made. Please call 203-730-0359 for a return authorization number. All returns must be made within 30 days of purchase date, and must be in original packaging. A 20% Restocking Fee will apply. Returns must be accompanied with a copy of the invoice and credit card receipt, AND the Return Authorization Number or they will not be honored. There are no returns on special order parts.

Q: Payments

We accept VISA, MASTERCARD, DISCOVER, PAYPAL, and CASH. SORRY, NO CHECKS.

Q: Ordering

Orders may be placed by using our shopping cart system, or by calling us at 203-730-0359.

Q: Lost or Damaged Packages

www.wjpeonline.com limited liability www.wjpeonline.com does not hold any responsibility for any loss of shipment due to shipping carrier's mistakes or wrongdoings. In addition, however, www.wjpeonline.com may issue a second shipment, at its sole discretion, after buyer claims the package to be lost and the shipping carrier pays for damage. Under any CIRCUMSTANCES, www.wjpeonline.com liability is limited to assisting in package locating, and to provide second shipment upon approval , if any, by www.wjpeonline.com.

Q: Handling

There will be a 9.99 handling fee on every order placed.

Q: General Policies

All products and logos contained within these pages are used with permission and are property of their respective companies. Please do not reproduce without written permission. Prices are correct at the time of publication and are subject to change without notice. www.wjpeonline.com is not responsible for misprints or typographical errors. Information contained on this website is reliable, but is not guaranteed to be accurate. Some items are not legal for sale or use in California or on any pollution controlled motor vehicle

Q: Electrical parts

There are absolutely no returns on electrical parts only exchanges covered by warranty of the manufacturer if the item is deemed defective by them.

Q: Customers that refuse shipments will not be shipped to again

Shipments to Alaska, Hawaii, Puerto Rico, APO and FPO addresses, and some international orders may be shipped via US Mail. These orders may be subject to additional charges. Please e-mail if you would like more information on this.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Wayne Jones Performance Engineering to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Wayne Jones Performance Engineering brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Wayne Jones Performance Engineering, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Wayne Jones Performance Engineering offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Wayne Jones Performance Engineering takes great pride in having you as a customer and we will ensure your privacy as a customer. Wayne Jones Performance Engineering does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

wjpeonline.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Wayne Jones Performance Engineering seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Wayne Jones Performance Engineering reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Wayne Jones Performance Engineering, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@wjpeonline.com.

We are confident that your visit to Wayne Jones Performance Engineering is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 203-730-0359.